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What support will you have at NCH?

For some students, the thought of studying in such a vast city as London may be daunting, but at NCH (the College) you will benefit from a warm, supportive, friendly community in a collegiate environment from which to launch yourself confidently into London life. Our staff is friendly, approachable, responsive and easy to contact. Whether you need guidance on day-to-day student life, academic matters, illness or other worries, there is always someone who will listen and offer support.

Buddies

After receiving your offer, you would have been introduced to your buddy by a member of the student recruitment team via email. It is possible that you have spoken to them already during your interview visit, offer holder event or via the Unibuddy chat platform found on our website. Your buddy is a student ambassador either in their first or second year of study, studying either the same major or minor (sometimes both) as you. Once you enrol, they’ll be a friendly face to greet you during Freshers’ Week, and is an additional point of support with any academic queries, and to generally help you settle into life at the College.

Faculty

You will get to know your tutors and lecturers from your very first day at the College. They will take a personal interest in your academic development both in the classroom and at the variety of subject specific events that take place throughout the year. Your lecturers and tutors are your first port of call if you have any queries or concerns about your academic performance, workload or specific assignments. They are friendly, approachable and responsive.

Personal Tutors

You will be allocated a member of faculty as your personal tutor. They do not have direct academic responsibility for the students assigned to them but they are tasked with taking an interest in your general academic progress and welfare.

If a personal or medical emergency impacts upon your studies and you require an extended absence or essay extension, consult the Extenuating Circumstances Policy found in the NCH Academic Handbook.

Student & Academic Services

Rosalind Barrs (Registrar), Lee Fenwick (Academic Operations Officer) and Katherine Walsh (Assistant Registrar) can help you with orientation, registration, timetabling and examinations. You’ll find them in the Central Office, conveniently located on the ground floor of the Registry and they are usually available from Monday to Friday between 10am and 4pm.

Student Wellbeing Team

Please familarise yourself with College’s Student Welfare Policy.

The Student Wellbeing Team (SWT) is made up of the LASO and the MHA and is based in Central Office.

Through workshops and one-to-one appointments, the SWT can provide information, advice and guidance on:

  • Managing your condition(s) as a student.
  • Applying for general learning support.
  • Applying for extenuating circumstances.
  • Contacting internal and external sources of support (including NHS and community-based resources).
  • Planning your return to studies following a break resulting from illness.

The SWT work alongside other members of staff and students’ GPs, all of whom can provide ongoing support.

In order to access support through the SWT you will need to register with a local GP and agree to information sharing with them. We advise students to register with Holborn Medical Centre at the earliest opportunity.

Sean O’ Donnell, the Learning & Assessment Support Officer (LASO),  is your first point of contact for disability support including specific learning difficulties and physical disabilities.  Sean also organises Freshers’ Week alongside the Student Union.

Our Mental Health Adviser (MHA) Sharon Godfrey is the College’s primary source of information and advice for students experiencing mental health concerns. If you would like to discuss your mental wellbeing, please make contact using the following email: mentalhealth@nchlondon.ac.uk. You will then be offered an appointment to meet with the MHA.

Support for Students with Medical Conditions, Disabilities and SpLDs

At the College, we use the term ‘disability’ to include any physical, sensory and intellectual impairment (i.e. mobility impairment, visual impairment/blindness, hearing impairment/deafness), certain medical conditions (i.e. HIV, cancer, epilepsy, multiple sclerosis), mental health difficulties, Asperger’s Syndrome, or specific learning difficulties (SpLDs) such as dyslexia, dyspraxia, dyscalculia, dysgraphia, or ADHD/ADD.

In general, a ‘disability’ is the result of interactions between an impaired person and the environmental and attitudinal barriers they may face. The Equality Act (2010) defines disability as: ‘a physical or mental impairment which has a substantial and long-term adverse effect on a person’s ability to carry out normal day-to-day activities’.

‘Normal day-to-day activities’ refers to everyday things like eating, washing, walking and going shopping. It is also defined as anything not unusual or individual. It doesn’t necessarily mean it is something everybody does; it just needs to be fairly usual. Examinations, for example, would be seen as ‘normal’ activities.

We realise that many students, especially those with specific learning difficulties (SpLDs) may not regard themselves as ‘disabled’. However, if you do have any of these conditions, we feel it is important that you are aware of support that could be arranged for you should you need it. You don’t have to accept the word ‘disability’ as a label, but it can be used as a way to get support; remember that everyone, including those with or without a disability, can ask for help with their studies.

If you are disabled or have a special learning difficulty, the College will always try to ensure that your requirements are met in a way that suits you best. Under the Equality Act, colleges and universities have to make ‘reasonable adjustments’ so that disabled students are not ‘substantially disadvantaged’. This means they have to put in place support to help you access the course and successfully complete your studies. The specific factors that may be relevant to take into account are as follows:

  • The need to maintain competence standards.
  • The financial resources available to the education provider.
  • Any grants or loans available to the student (specifically Disabled Students’ Allowances).
  • The cost of the adjustment.
  • How far it is practical to make the adjustment.
  • The technology available.
  • How far aids or services may be provided by others.
  • Health and safety requirements.
  • The relevant interest of other people, including other students.

Where a disabled student would otherwise use a facility located in the Registry but is unable to do so by reason of their disability, for example for tutorials, the College will arrange alternative accessible and/or adapted accommodation in nearby buildings.

The types of provisions and arrangements that might be made include:

  • Flexibility regarding attendance and coursework deadlines (time off for appointments, etc.).
  • Specialist equipment and/or software.
  • Copies of handouts in advance of your lectures.
  • Providing handouts on different coloured paper, or in a larger font.

Please note that this list is not exhaustive so additional adjustments could be made, based on your circumstances.

For further information please contact the LASO.

For more information please see here for the Student Disability Policy.

Senate House Library offers support to all users with a disability or requiring additional accessibility support. For more information contact Charlotte McDonaugh (Charlotte.McDonaugh@London.ac.uk) or by phone on 020 7862 8468. 

Student Disclosure Form

In many cases, it’s common for people with certain medical conditions to keep their information private and if the condition has previously been well-controlled there may be little need to disclose this information.

It is the student’s choice whether to disclose their medical condition, disability (including physical and mental health-related conditions) or SpLD to the College. However, the College advises that students speak with a member of staff if it begins to have a detrimental effect on their ability to reach their full potential.

Students can disclose their disability to the College whenever they like, although it recommends that they inform the College as early as possible to avoid delays which may adversely affect their studies.

The Student Disclosure Form (SDF) is used to disclose any medical condition, disability (including physical and mental health-rated conditions) or SpLD to the College. The information on this form may be shared with the student’s GP in line with the College information sharing process; however, it will not be shared with other members of staff unless consent has been given to share it with others.

The form can be found here.

Student Health

Doctors

We strongly recommend that you register with a local doctor within two weeks of arrival for the duration of your course. The College’s local GP surgery is The Holborn Medical Centre, 64-66 Lamb’s Conduit Street, Holborn, London WC1N 3NA. You can only be registered with one GP at a time, but if you would like to switch practices, the student support adviser will help you do this.

The Holborn Medical Centre

64-66 Lamb’s Conduit Street

London

WC1N 3NA

0844 477 1770 or 020 3077 0044

http://www.holbornmedicalcentre.com

Dentists

The NCH local dentist is Holborn Dental Centre which offers 10 per cent off to NCH students. If you would like to register with them, speak to the student support adviser and she will talk you through the simple application process.

If you are 19 or older, you do not automatically receive free NHS dental care. You may be eligible for an HC2 certificate, which will entitle you to financial assistance with NHS charges. You can apply for an HC2 certificate by completing an HC1 form, which is available from your dentist. The application process normally takes up to six weeks and is dependent upon your means. Please note that the HC2 certificate also entitles you to free prescriptions and eye tests. It is only valid for six months and requires re-application after that time.

If you require dental care and have not obtained a HC2 certificate yet, you must pay for your NHS dental care. If you keep your receipts you can obtain a refund of your charges when you receive your certificate.

Holborn Dental Centre

3 Lion Court

Procter Street

London

WC1V 6NY

020 7242 7212

enquiries@holborndental.co.uk

10 % off for NCH students

Staying Healthy and Happy

Tips on Staying Healthy and Happy

  • Talk about your feelings
  • Keep active
  • Eat well
  • Drink sensibly
  • Keep in touch with friends and loved ones
  • Care for others
  • Take a break
  • Do something you enjoy
  • Be kind to yourself
  • Ask for help

Additionally, the following resources might be helpful:

  • Samaritans (24/7 listening support)
  • Nightline (Term-time listening support) between 6.00pm and 8.00 a.m.
  • Papyrus (Support line for those who are experiencing thoughts of no longer wanting to live)
  • Self-Injury Support (Helpline for women affected by self-injury)
  • CALM (Helpline for men experiencing emotional distress)
  • BEAT (Helpline for those experiencing eating disorders)
  • Switchboard (Helpline for those identifying as LGBT+)
  • Addaction (Provides information and guidance on drug and alcohol use)
  • NHS Gender Identity Support (Information for those questioning their gender identity)

If you need to talk to someone urgently

Call Samaritans any time you like, talk in your own way, and off the record – about whatever’s getting to you: 08457 909090.

London Nightline provides emotional support to students in distress. Their phones are manned from 18.00 to 08.00 during term time: 020 7631 0101.

Providing you are registered with a GP you can contact your local Crisis Team who are available 24 hours a day, 7 days a week. If you are registered with Holborn Medical Centre your Crisis Team contact number is 020 3317 6777. If you are registered elsewhere, please contact your GP for further details.

Student Union Welfare & Diversity Officer

Each year, students elect a Student Union Welfare & Diversity Officer (SUWDO). This student acts as a focal point for pastoral issues within the student community. The SUWDO is there for students to talk to about something external to their programme of study which may be negatively affecting their College experience or academic performance. The SUWDO can provide impartial advice and access the resources available on matters such as health, a family crisis, a disagreement or settling into university life.

Sexual Health and Awareness

For many students, university marks the point in their lives when they become sexually active.  The best way to protect yourself and your partner is to always use a condom and try to carry one at all times if you are sexually active. If you do have unprotected sex (or the condom splits/comes off) go to your local sexual health clinic as soon as possible, to talk about STI tests and emergency contraception. Condoms are available in the student bathrooms.

It is also important to remember that you have complete autonomy over your body – never do anything that you don’t feel totally comfortable with and report any abuse or violence to the police or SAS.

The local Sexual Health clinics include:

  1. The STI Clinic, 12 Harley St, London W1G 9PG
    8.00 -18.00, 020 7419 8762
  2. Marie Stopes International, 1 Conway St, London W1T 6LP
    8.00 17.30, 020 7636 6200
  3. Better2Know, 55 Wimpole St, London W1G 8YL
    0844 561 0750
  4. Soho NHS Walk-in Centre, 1 Frith St, London W1D 3HZ
    8.00 – 20.00, 020 7534 6500
  5. Urgent Care Centre, 42-52 Nottingham Place, London W1U 5NY
    8.00 – 22.00, 020 7908 2144

Other useful links may be found here and click on ‘Sexual Health and Wellness’.

Student Life in London

Tips on managing money

A little research will go a long way in helping to stretch your money. The web is the perfect place to start for tracking down special offers – Student Beans and Save the Student (their guide to student bank accounts) are two useful sites.

Here are some tips:

  • Study resources, most notably books, can be purchased second hand on a number of websites, saving a great deal of money.
  • Socialising costs (including clubbing, going to bars, cinema and eating out) can be kept down by using places that provide student discounts or offer specific student nights. Check out discount voucher websites for 2-for-1 meal deals.
  • Students can buy discounted public transport Oyster cards, and London has a bike scheme (see Transport for London for details).
  • Make the most of London’s free museums, galleries and festivals – it’s the ideal way of experiencing the city without denting your budget.
  • Go to swap shops when you get a shopping craving – everything is free and your wardrobe gets a clear out.
  • There are numerous opportunities for students to work part-time in London, and a good way of doing this is to register with a local temp agency. Working part-time is a great way of covering living costs, although it is important that this work does not affect your studies, and you should not work more than 15 hours per week.
  • Invest in a decent cookbook and head to the local supermarket on a full stomach with a list in your hand. If you plan your meals for the week, you will save on impulse buys. Pack a lunch to save money.
  • Finally, don’t forget that help is always at hand – our student support team will be happy to share with you their knowledge of how to survive the not-so-mean streets of London.

Cost of Student Living in London

This is a rough guide to how much you might expect to spend on a weekly basis during your time in London. Aside from accommodation, living expenses will generally take up the majority of your budget. Of course, this is entirely dependent on the kind of lifestyle you lead and the amount of money you like to spend. There is a perception that London is more expensive than other cities in terms of living costs. This can be the case, but there does tend to be some degree of exaggeration. Our student support team will always be on hand to offer advice and to help you to keep your finances in check, and will keep you updated with all the very best deals this amazing city has to offer.

Based on our research, we anticipate the following will be a sufficient weekly budget for living costs for an average student lifestyle in London. The weekly budget costs are an average and you may spend less or more, depending on some a variety of factors and money saving tips.

Books

We recommend that you use the excellent library facilities available to our students and that, where possible, you purchase your books from second-hand book shops or buy second-hand books online to minimise your expenditure.

Insurance

If you stay in our recommended accommodation, contents insurance is included in your weekly rent. If you choose to stay elsewhere, possessions insurance is optional, but we recommend that you have your possessions insured either through your parents’ household contents policy or one of the specialist student contents insurance providers.

TV Licence

If you stay in our recommended accommodation, you will have a flatscreen Freeview TV in your shared living area. For this, you do not need a TV licence. However, if you choose to watch IPTV live or have your own TV in your bedroom, you are required to have your own TV licence, which costs £154.50 per year.

Budget Calculator

Use a budget calculator to ensure that you aren’t spending more than you should.

Public Venues

Making the most of London’s free museums, galleries and festivals is the ideal way of experiencing the city without denting your budget. Again, our dedicated student support team will help to keep you up to date with what’s on offer.

Part-Time Work

There are numerous opportunities for students to work part-time in London, and a good way of doing this is to register with a local temp agency. Though working part-time is a great way to cover living costs, it is important that this work does not negatively affect your studies.

Please note that due to UK immigration rules, students that require a visa to study at the College cannot currently work in the UK.

For further information, please contact info@nchlondon.ac.uk

Prevent Duty

The Prevent duty in the Counter-Terrorism and Security Act 2015 imposes a duty on specified authorities, in the exercise of their functions, to have due regard to the need to prevent people from being drawn into terrorism. The College’s Prevent Policy is in place to safeguard students and staff. If you are worried that a student or member of staff is becoming radicalised or is radicalising others, you must report this to the Registrar (for concerns about students) or the Human Resources and Operations Manager (HROM) (for concerns about staff) who will pass the matter on to the Prevent Officer to investigate where appropriate.

Please familiarise yourself with the College’s Prevent Policy.